The Certification Officer can only deal with complaints concerning alleged breaches of statute or of certain union rules. Unless you can identify a union rule, which has been breached and which falls within one of the areas covered by the Certification Officer’s jurisdiction the Certification Officer will not be able to help you. In general it is unlikely that allegations regarding failure to provide proper representation will be a matter for the Certification Officer. Chapter 9 of the Annual Report provides more information about jurisdiction of the Certification Officer. You should note that there is no ombudsman for trade unions. You may wish to seek your own legal advice on any other legal options open to you on these matters.
The Ministry of Justice has produced a Code of Practice for the Provision of Regulated Claims Management Services by Trade Union. The code is available from https://www.claimsregulation.gov.uk/publications.aspx#Enforcement If you feel that your trade union has breached this code, you can contact the Claims Management Services.
The following organisations all have websites which may be useful to you, click on the name to go straight to their homepage:-
Department for Business Innovation and Skills (BIS)
Trade Union Congress (TUC)
Confederation of British Industry (CBI)
Northern Ireland Certification Office
HM Courts & Tribunal Service (employment)
HM Courts & Tribunal Service (employment appeals)
The Central Arbitration Committee(CAC)